Refund Policy
Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review the guidelines below:
1. General Return Policy
- Eligibility: For items other than RS grilles and carbon fiber products, returns are accepted within 30 days of delivery. Items must be new, unused, and in original packaging.
- Return Shipping Costs: We will provide a return shipping label. The return shipping cost will be deducted from your refund, except for cases involving damaged or defective items.
2. RS Grilles and Carbon Fiber Products
- Return Conditions: RS grilles and carbon fiber products are eligible for return within 30 days of delivery. These items must also be new, unused, and in original packaging.
- Fees and Shipping Responsibility: Returns of RS grilles and carbon fiber products will incur a 15% restocking fee to cover part of the initial shipping cost. Customers are responsible for arranging and covering the cost of return shipping.
3. Damaged or Defective Items
- If your item arrives damaged or defective, please reach out to us within 30 days of delivery. We will cover return shipping costs and issue a full refund for the item(s).
4. International Orders
- Please note that refunds are not accepted for orders placed outside the United States.
How to Request a Return
To initiate a return, please contact our support team at sales@enthusiastbrand.com or log in to your account here to request a return authorization. Returns will not be accepted without prior authorization.